Thank you for reaching out to us regarding your recent order. We appreciate your business and we are happy to clarify our shipping policy.
Our free shipping over £40 promotion applies only to certain orders that meet the specific criteria of the promotion. If your order does not meet those criteria, we may still charge for shipping, even if it exceeds the £40 amount.
We understand that this may cause confusion or frustration, and we apologize for any inconvenience. We strive to provide transparent and fair pricing policies, and we are always happy to answer any questions you may have.
If you have any further questions or concerns about your order or our shipping policy, please do not hesitate to contact us. We are here to help.
Thank you again for your business, and we look forward to serving you in the future.